Return & Refund Policy
Last updated: April 3, 2025
1. Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Items must also be in their original packaging. Please review our Terms of Service for more details on eligibility.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Gift cards
- Downloadable or digital products
- Perishable goods or items marked as final sale
- Health and personal care items once opened (due to hygiene reasons)
3. How to Start a Return
To initiate a return, contact us at [email protected] with your order number, reason for return, and photos if applicable. We will review your request and provide further instructions.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
- Shipping costs are non-refundable
- Return shipping is at the customer’s expense unless the product was defective or incorrect
5. Damaged or Defective Items
If your item is damaged or defective, notify us within 7 days of delivery. We will arrange for a replacement or full refund at no cost to you. For shipping timelines, please visit our Shipping Policy.
6. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with your order details.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please get in touch.
8. Contact
Questions about our Return & Refund Policy?
Email: [email protected]
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom